FAQ
How can we help you?
1. Ordering & Shipping
Q: How can I place an order?
A: Ordering is easy! Simply browse our online catalog, filter your country & select the items you love, add them to your cart and follow the checkout process to provide your shipping information and payment details.
Q: What are the shipping options available?
A: We offer standard and expedited shipping options. Shipping costs and delivery times will be calculated at checkout based on your location.
Q: When will my order ship?
A: Orders Ship Within 48 Hours:
We aim to dispatch your order within 48 hours of your purchase.
Production Time:
Please note that production can take from 2 to 7 business days before shipping. Depending on the product selected. Original Ltd & Products may take longer due to their unique nature.
Once your order is shipped you will receive a shipping confirmation email with your tracking number.
Please note that your order may arrive in separate packages if your items do not ship from the same location (Check availability Guide). And refer to our shipping policy page for a seamless shopping experience press here: Shipping policies
Q: Do you ship internationally?
A: Yes, we ship to most international locations. Shipping costs and delivery times vary by destination and will be calculated during checkout.
We want to make sure orders are delivered in the same region they’re fulfilled. By having multiple fulfillment partners local to our customers allows for faster shipping times and lower shipping costs. This helps reduce the CO2 emissions produced when transporting our orders. It also means that our customers can avoid all import fees and lengthy shipping durations. By following our How to nagivate & shop guide you should be able to enjoy a seamless & pleasant shopping experience avoiding shipping overseas.
Read more: How to navigate & shop
Q: Can I track my order?
A: Yes, you will receive a confirmation email with a tracking number once your order has been shipped. You can use this number to track your package in real-time.
2. Returns & Exchanges
Q: What is your return policy?
1. Visit our Returns Policy page: Please refer to our Returns Policy page for detailed instructions on how to initiate a return.
2. Follow the Guidelines: Ensure your items meet the criteria outlined in our Returns Policy.
3. Contact Customer Support: If you have any questions or need assistance, our customer support team is here to help. Reach out to us at Lucidcreationzltd@gmail.com
Q: Help i recieved a damaged item
A. We do our very best to quality check our designs, but occasionally mistakes do happen. If you received a damaged or defective item, please email us at Lucidcreationzltd@gmail.com with details and photos of the product. We will get back to you within 2-3 business days and organize either a replacement or a refund.
Q: My order is missing
A. For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.
If you're unable to resolve the issue with the shipping company, email us at Lucidcreationzltd@gmail.com and we'll get to the bottom of it!
However, we cannot be held responsible for missing or stolen packages once carrier has completed delivery. Please be sure to select a safe and secure shipping address at checkout.
Q: How do I initiate a return or exchange?
A: To start a return, you can contact us at lucidcreationzltd@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Plz refer to our returns policy page to Lern excatly what to do!
3. Account & privacy
Q: What forms of payment do you accept?
We Guarantee safe & secure checkout.
Q: How can I update my account information?
A: Log in to your account and navigate to the "Account Settings" page. There, you can update your personal information, shipping address, and password.
Q: Is my personal information secure?
A: Yes, we take the security and privacy of your information seriously. Here At Lucid Creationz Ltd. We employ robust security measures to safeguard your personal data. Our website uses [mention any encryption or security protocols you use] to ensure a secure and encrypted connection. Additionally,
Q: is My payment information secure?
We do not store sensitive payment information; it is handled securely by our trusted payment service providers. For more details, please review our Privacy Policy to understand how we handle and protect your data. If you have any specific concerns or questions, feel free to contact our customer support team at [LucidCreationzltd@gmail.com]. Your trust is our priority, and we're committed to providing a safe and secure shopping experience.
4. Sustainabillity
Q: How does Lucid Creationz Ltd prioritize sustainability?
Discover the heart of Lucid Creationz Ltd's commitment to sustainability on our dedicated Sustainability Page. Uncover the impact of your choices and join us in creating a greener, more ethical future. Your journey toward sustainable living begins here.
Q: How can I learn more about your sustainability practices?
A: For a deeper dive into our sustainability practices, visit our dedicated Sustainability Page. Here, you'll find comprehensive information about our initiatives, partnerships, and ongoing efforts to make a positive impact on the planet.
Q: Can I recycle the packaging from my order?
Q: Do you support any environmental causes?
A: Yes, we are proud supporters of [mention any specific environmental causes or initiatives your brand supports]. Learn more about our contributions and how you can get involved on our Community Impact page.
At [Your Brand Name], sustainability is not just a goal; it's a continuous journey towards a greener, more responsible future. Thank you for joining us on this path to make a positive impact.
1. Ordering & Shipping
Q: How can I place an order?
A: Ordering is easy! Simply browse our online catalog, filter your country & select the items you love, add them to your cart and follow the checkout process to provide your shipping information and payment details.
Q: What are the shipping options available?
A: We offer standard and expedited shipping options. Shipping costs and delivery times will be calculated at checkout based on your location.
Q: When will my order ship?
A: Orders Ship Within 48 Hours:
We aim to dispatch your order within 48 hours of your purchase.
Production Time:
Please note that production can take from 2 to 7 business days before shipping. Depending on the product selected. Original Ltd & Products may take longer due to their unique nature.
Once your order is shipped you will receive a shipping confirmation email with your tracking number.
Please note that your order may arrive in separate packages if your items do not ship from the same location (Check availability Guide). And refer to our shipping policy page for a seamless shopping experience press here: Shipping policies
Q: Do you ship internationally?
A: Yes, we ship to most international locations. Shipping costs and delivery times vary by destination and will be calculated during checkout.
We want to make sure orders are delivered in the same region they’re fulfilled. By having multiple fulfillment partners local to our customers allows for faster shipping times and lower shipping costs. This helps reduce the CO2 emissions produced when transporting our orders. It also means that our customers can avoid all import fees and lengthy shipping durations. By following our How to nagivate & shop guide you should be able to enjoy a seamless & pleasant shopping experience avoiding shipping overseas.
Read more: How to navigate & shop
Q: Can I track my order?
A: Yes, you will receive a confirmation email with a tracking number once your order has been shipped. You can use this number to track your package in real-time.
2. Returns & Exchanges
Q: What is your return policy?
1. Visit our Returns Policy page: Please refer to our Returns Policy page for detailed instructions on how to initiate a return.
2. Follow the Guidelines: Ensure your items meet the criteria outlined in our Returns Policy.
3. Contact Customer Support: If you have any questions or need assistance, our customer support team is here to help. Reach out to us at Lucidcreationzltd@gmail.com
Q: Help i recieved a damaged item
A. We do our very best to quality check our designs, but occasionally mistakes do happen. If you received a damaged or defective item, please email us at Lucidcreationzltd@gmail.com with details and photos of the product. We will get back to you within 2-3 business days and organize either a replacement or a refund.
Q: My order is missing
A. For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.
If you're unable to resolve the issue with the shipping company, email us at Lucidcreationzltd@gmail.com and we'll get to the bottom of it!
However, we cannot be held responsible for missing or stolen packages once carrier has completed delivery. Please be sure to select a safe and secure shipping address at checkout.
Q: How do I initiate a return or exchange?
A: To start a return, you can contact us at lucidcreationzltd@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Plz refer to our returns policy page to Lern excatly what to do!
3. Account & privacy
Q: What forms of payment do you accept?
We Guarantee safe & secure checkout.
Q: How can I update my account information?
A: Log in to your account and navigate to the "Account Settings" page. There, you can update your personal information, shipping address, and password.
Q: Is my personal information secure?
A: Yes, we take the security and privacy of your information seriously. Here At Lucid Creationz Ltd. We employ robust security measures to safeguard your personal data. Our website uses [mention any encryption or security protocols you use] to ensure a secure and encrypted connection. Additionally,
Q: is My payment information secure?
We do not store sensitive payment information; it is handled securely by our trusted payment service providers. For more details, please review our Privacy Policy to understand how we handle and protect your data. If you have any specific concerns or questions, feel free to contact our customer support team at [LucidCreationzltd@gmail.com]. Your trust is our priority, and we're committed to providing a safe and secure shopping experience.
4. Sustainabillity
Q: How does Lucid Creationz Ltd prioritize sustainability?
Discover the heart of Lucid Creationz Ltd's commitment to sustainability on our dedicated Sustainability Page. Uncover the impact of your choices and join us in creating a greener, more ethical future. Your journey toward sustainable living begins here.
Q: How can I learn more about your sustainability practices?
A: For a deeper dive into our sustainability practices, visit our dedicated Sustainability Page. Here, you'll find comprehensive information about our initiatives, partnerships, and ongoing efforts to make a positive impact on the planet.
Q: Can I recycle the packaging from my order?
Q: Do you support any environmental causes?
A: Yes, we are proud supporters of [mention any specific environmental causes or initiatives your brand supports]. Learn more about our contributions and how you can get involved on our Community Impact page.
At [Your Brand Name], sustainability is not just a goal; it's a continuous journey towards a greener, more responsible future. Thank you for joining us on this path to make a positive impact.
Check out our social media and other pages for more info